Being on crutches and having to walk very very slowly, has forced this high energy, I want it now girl, to take advantage of my time. Instead of letting that negative energy, primarily from impatience, feed me to react with the need to rush the uncontrollable and get bothered, I just keenly observed every situation around me.
One counter agent couldn't find a reservation in the system, while another was having trouble with a Spanish speaking family not understanding what she needed and a third agent was desperately trying to rush the man with a million questions. Every person just trying to get from A to B, not maliciously trying to make people wait in a line or being shitty at their job and not caring. Just trying to get from A to B.
So I turned to the loudest complainers and said hey, check it out; and pointed out what was going on in each situation with a little funny observation. The positivity and understanding spread like wildfire. The mood changed just like that.
I commended the counter agents when it was my turn and really had a great experience, renting a car, in a packed terminal at 7:30 am and all because I wanted to.
I like life a lot better this way. It's a bigger kind of thoughtful. I'm going to keep trying it.